Shipping policy

At GOTAR, we work hard to process and deliver your pet grooming essentials as quickly and safely as possible.

Estimated Shipping Times

Estimated delivery times vary by destination:

  • United States: 4–14 business days

  • United Kingdom: 4–10 business days

  • Canada: 4–13 business days

  • Australia: 3–7 business days

  • Europe: 4–11 business days

  • Other International Destinations: 4–12 business days

Please note that these delivery windows are estimates and may vary due to customs processing, carrier delays, holidays, weather conditions, or other circumstances outside our control.

Processing Times

Our Fulfillment Team may require up to 48 hours to process your order, perform a quality check, and prepare it for shipment.

Orders placed during weekends or public holidays may begin processing on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

To follow your package, simply use the tracking link or tracking number included in the email.

Please allow up to 48 hours for tracking information to become active after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has already shipped.

GOTAR is not responsible for packages delayed, returned, or lost due to incorrect or incomplete address information submitted by the customer.

Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Delayed or Missing Packages

Occasional carrier delays may occur. If your tracking has not updated for several business days or your package appears to be delayed, please contact us so our support team can assist you.

If your tracking shows the package as delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the shipping carrier before reaching out to us.